FAQs

 

How Much Does Shipping Cost?

Shipping costs a flat rate of £3.99 for all orders in the UK under £100. Any orders over £100 are shipped free of charge.

Do You Ship Internationally?

We currently only ship to the UK. We are exploring our international shipping options and the site will be updated in due course.

Are The Items You Sell Brand New/Mint?

All our items are straight from the factory case. However, please bear in mind that this does not mean the items are "mint", as with factory cases the products are shipped without packaging. This is because these items are intended to be played with and are not designed with collectors in mind, even though we all like to collect them!

Our items are brand new, shipped out securely in a strong cardboard box with sufficient packaging to protect the item but we can't - and never do - guarantee the item you will receive will be "mint".

What Payment Methods Do You Accept?

The payment methods we accept can be found at the foot of the Home Page.

How Soon Will You Dispatch My Order?

Orders are usually processed within 48 hours of receiving the order (Monday - Friday). Your order should arrive within 2-3 business days from time of dispatch.

How Do I Return An Item?

Our returns policy is outlined in our Return & Refund Policy

Pre-Orders

All scheduled shipping dates on pre-orders are estimates and are subject to change at any time . Orders with multiple pre-orders will only ship when everything is in stock so consider placing separate orders to avoid delays.

Where possible estimated shipping dates will be included in the product description.

Payment is taken at point of purchase, currently we do not offer partial payment options.

We don't charge for cancelling a pre-order instead we offer a *fair play* policy - if multiple orders are cancelled, you may be blocked from placing any further orders.

Sometimes suppliers get it wrong and are unable to fulfil orders. Should we be notified by our suppliers that they are unable to allocate stock, we will notify you and issue you with a refund.